Effective Date: April 9, 2026
Shipping Overview
Every 3R Simworks product is built, inspected, and packaged with care. Shipping costs can vary by region, carrier, and dimensional weight. Our goal is to keep shipping predictable, fair, and transparent.
Flat‑Rate Shipping (Per Rig)
Rigs ship at a flat rate per unit, displayed at checkout.
This rate is subsidized to keep costs reasonable for most customers across Canada, the United States, and select international regions.
Because carrier pricing varies by distance, routing, and service availability, flat‑rate amounts may differ by region. The rate shown at checkout reflects the subsidized cost for your area.
Accessory Shipping
Accessory shipping varies depending on the items ordered and how they can be packaged.
We always choose the most efficient and cost‑effective method available for your specific order. Final shipping costs for accessories are shown at checkout.
Remote Regions
Some locations fall outside standard carrier service areas and may require additional surcharges.
This includes (but isn’t limited to):
- Alaska & Hawaii
- Yukon, Northwest Territories, Nunavut
- Remote regions of British Columbia
- Northern Ontario
- Northern Québec
- U.S. extended‑area ZIP codes
Remote‑region flat rates are shown automatically at checkout when possible.
Spot‑Quoting & Shipping Verification
We subsidize shipping to keep rates predictable, but carriers sometimes apply unexpected surcharges based on:
- Dimensional weight
- Seasonal routing
- Remote‑area classifications
- Fuel adjustments
- Limited‑access delivery fees
Because of this, we reserve the right to verify actual shipping costs before dispatch.
If the real cost significantly exceeds the subsidized rate shown at checkout, we’ll contact you with an updated quote.
You’ll always have the option to proceed or cancel for a full refund before the order ships.
No surprises — just transparency and communication.
International Shipping (EU/UK/AU/NZ)
We currently ship to:
- Sweden
- Finland
- Denmark
- Portugal
- Spain
- Italy
- Austria
- Germany
- Ireland
- Netherlands
- Belgium
- France
- United Kingdom
- Australia
- New Zealand
Duties, Taxes & Import Fees
International orders may be subject to:
- VAT
- Customs duties
- Brokerage fees
- Local handling charges
These fees are not included in our product or shipping prices and are the responsibility of the customer. Your local customs authority determines the final amount based on your country’s regulations.
Documentation
We provide all required export documentation, including:
- Commercial invoice
- HS codes
- Country of origin
- Product descriptions
- Declared values
This helps ensure smooth customs processing and minimizes delays.
Custom Made‑to‑Order Production & Final Sale Policy
Any custom made-to-order sales are final once production begins. We do not accept returns or exchanges for made‑to‑order products.
If you have questions before ordering, we’re always here to help you choose the solution that’s right for you.
Damage or Issues on Arrival
We document all outbound shipments before they leave our shop.
If your package arrives with visible damage, please document it before opening:
- Take clear photos of all sides of the box, including the shipping label
- Record a continuous video of the unboxing
This documentation is required for carrier claims.
After documenting, open the box and check the product.
If the item is damaged, contact us within 24 hours with your photos and video. We’ll review the information and assist with the carrier’s investigation. Resolution timelines depend on the carrier’s claim process.
Contact Information / Questions or Special Requests
For questions about our shipping policy or if you have a unique shipping situation or need help planning a delivery, you can reach us at: info@3rsimworks.com
We’re a small, fabrication‑focused team and we’ll work with you to find the best solution.
