Privacy Policy

Effective Date: April 9, 2026

3R Simworks (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or place an order.

Who We Are

3R Simworks is an independent Canadian fabrication shop located in Northern Ontario.
Our website address is: https://3rsimworks.com
You can reach us at: info@3rsimworks.com

Information We Collect

We collect only the information necessary to operate our website, process orders, and provide support. This may include:

  • Contact Information: Your name, email address, shipping address, and other details provided during checkout or through our contact form.
  • Order Information: Products purchased, payment confirmations, and related transaction details.
  • Account Information: If you create an account, we store basic details such as your name, email, and saved addresses to make future checkouts faster.
  • Usage Data: General information such as IP address, browser type, device information, and approximate location for purposes like shipping estimation and security.
  • Recently Viewed Products: Our store may track products you’ve viewed to improve navigation and display recently viewed items.
  • Communication Data: Messages you send through email or website forms.
  • Product Reviews: If you leave a review, we collect the information you provide in the review form. Your review and display name may be visible publicly.

We do not store full credit card numbers; payments are processed securely by third‑party payment providers.

How We Use Your Information

We use the information we collect to:

  • Process and ship orders
  • Provide customer support
  • Communicate with you regarding your order or inquiries
  • Improve website performance and user experience
  • Maintain security and prevent misuse or fraud
  • Comply with legal requirements
  • Send marketing emails if you choose to subscribe

We do not use your information for advertising networks or cross‑site tracking.

Cookies and Tracking

Our store uses cookies to support essential website functionality, including:

  • Keeping track of cart contents
  • Basic analytics
  • Improving browsing experience

Details are available in our Cookies Policy: https://3rsimworks.com/cookies-policy

We also use a consent‑management tool to record your cookie preferences. This tool stores an anonymized record of your consent choices.

Payments

Payments are processed securely through Square.
Square receives only the information needed to complete your transaction, such as your order total and billing details. Their privacy practices govern how they handle this data.

Who on Our Team Has Access

Members of our team may access order information and customer details as needed to:

  • Fulfill orders
  • Process refunds
  • Provide support

This access is limited to what is necessary for operational purposes.

Data Sharing

We do not sell, rent, or trade your personal information.

We may share limited information with:

  • Service Providers: Trusted third‑party companies that support our operations (e.g., payment processors, shipping carriers, analytics tools). These providers only receive the information necessary to perform their services.
  • Legal Authorities: When required by law or to protect our rights and prevent harm.

Data Storage and Security

We store personal information using reputable third‑party platforms that follow industry‑standard security practices.

Data is handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We implement reasonable technical and administrative safeguards to protect your information.

No system is completely secure, and we cannot guarantee absolute protection against breaches.

Some of your information may be processed by trusted third‑party providers located outside Canada, such as hosting services, analytics tools, or payment processors.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate information
  • Withdraw consent for non‑essential data processing
  • Request deletion of your personal information, subject to legal and operational requirements
  • Withdrawing consent may limit your ability to use certain website features (e.g., checkout).

Retention of Data

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide support
  • Meet legal, tax, or accounting obligations

Once data is no longer required, it is securely deleted or anonymized.

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we learn that such information has been collected, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements.
Updates will be posted on this page with a revised effective date.
Continued use of our website indicates acceptance of any changes.

Contact Information

If you have questions about this Privacy Policy or how your data is handled, you can reach us at: info@3rsimworks.com